Privacy Policy
Your privacy matters to us. This comprehensive policy explains how mnezathlink collects, uses, and protects your personal information.
Last Updated: January 15, 2025
Introduction and Overview
Welcome to mnezathlink's Privacy Policy. At mnezathlink, we're committed to protecting your privacy and ensuring transparency about how we handle your personal information. This policy applies to all services provided through our website mnezathlink.com and any related platforms or applications we operate.
As a business scaling platform operating in South Africa, we understand the importance of data protection and comply with applicable privacy laws including the Protection of Personal Information Act (POPIA) and international standards where relevant.
Key Privacy Principles
We believe in data minimization, purpose limitation, and your right to control your personal information. We only collect what we need, use it for stated purposes, and give you choices about how your data is handled.
Information We Collect
We collect information in several ways to provide you with our business scaling services and improve your experience on our platform.
Personal Information You Provide
Automatically Collected Information
When you visit our website, we automatically collect certain technical information to improve our services and ensure security.
How We Use Your Information
We use your personal information for specific, legitimate business purposes that align with providing you excellent service and improving our platform.
| Purpose | Types of Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Account information, business details, usage data | Contract performance |
| Customer Support | Contact information, account details, inquiry history | Legitimate interest |
| Platform Improvement | Usage data, feedback, technical information | Legitimate interest |
| Communications | Email address, communication preferences | Consent or legitimate interest |
Marketing Communications
We may send you information about our learning programs, webinars, and business scaling resources. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We only share your information in specific circumstances outlined below.
Service Providers
We work with trusted third-party service providers who help us deliver our services. These providers include:
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We'll notify you when possible unless prohibited by law.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Data Breach Response
In the unlikely event of a data breach, we have procedures in place to assess the situation, contain the breach, and notify affected users and authorities as required by law within 72 hours of discovery.
Your Rights and Choices
You have several rights regarding your personal information. We're committed to helping you exercise these rights effectively.
Access and Portability
You can request a copy of all personal information we hold about you. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
You can update your account information at any time through your account settings. If you need assistance correcting inaccurate information, please contact us directly.
Deletion Rights
You can request deletion of your personal information, subject to legal requirements and legitimate business needs. Some information may be retained for legal compliance or security purposes.
Data Retention and International Transfers
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
Retention Periods
International Data Transfers
Some of our service providers may be located outside South Africa. When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and provide personalized services.
Types of Cookies We Use
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We provide a cookie preference center where you can manage your cookie choices.
Children's Privacy
Our services are designed for businesses and adult users. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have collected information from a child, we will delete it immediately.
Parents or guardians who believe their child has provided us with personal information should contact us immediately using the contact information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact us:
Email: info@mnezathlink.com
Phone: +27719902015
Address: 6A Clearview Cres, Beaconhurst, East London, 5241, South Africa
We aim to respond to all privacy inquiries within 48 hours and will work with you to resolve any concerns promptly and fairly.